/* Paleta granate/vino alineada con el bot cegidcontable.
   :root = tema oscuro (por defecto); [data-theme="light"] = tema claro. */
:root {
  --bg-color: #160D11;
  --text-color: #F3ECEE;
  --hint-color: #A79AA0;
  --link-color: #E08AA0;
  --button-color: #6E1B34;
  --button-text-color: #ffffff;

  --glass-bg: rgba(44, 26, 32, 0.72);
  --glass-border: rgba(255, 255, 255, 0.07);
  --glass-shadow: 0 3px 14px rgba(0, 0, 0, 0.45);

  --accent-gradient: linear-gradient(135deg, #83243F 0%, #E08AA0 100%);
  --col-open: #E08AA0;
  --col-backlog: #8B7D84;
  --col-todo: #E08AA0;
  --col-progress: #D9A441;
  --col-review: #6BA3E8;
  --col-done: #5BCB84;
  --col-resolved: #5BCB84;
  --prio-high: #F07A78;
  --prio-normal: #A79AA0;
  --card-bg: rgba(36, 20, 25, 0.85);
  /* La tarjeta es una superficie propia: su texto no puede depender de
     --text-color, que Telegram puede sobrescribir con el tema del cliente. */
  --card-text: #F3ECEE;
  --card-hint: #A79AA0;

  /* Chips de prioridad (tema oscuro): Normal=verde, Alta=naranja, Urgente=rojo */
  --chip-green: #5BCB84;
  --chip-green-bg: rgba(91, 203, 132, 0.15);
  --chip-orange: #E2A03C;
  --chip-orange-bg: rgba(226, 160, 60, 0.16);
  --chip-red: #F0736D;
  --chip-red-bg: rgba(240, 115, 109, 0.16);
}

[data-theme="light"] {
  --bg-color: #F6EFEE;
  --text-color: #241017;
  --hint-color: #8A757C;
  --link-color: #6E1B34;
  --button-color: #6E1B34;
  --button-text-color: #ffffff;

  --glass-bg: rgba(255, 255, 255, 0.72);
  --glass-border: rgba(62, 14, 29, 0.08);
  --glass-shadow: 0 2px 10px rgba(62, 14, 29, 0.06);

  --accent-gradient: linear-gradient(135deg, #6E1B34 0%, #9A3A54 100%);
  --col-open: #9A3A54;
  --col-backlog: #8A757C;
  --col-todo: #9A3A54;
  --col-progress: #C6902F;
  --col-review: #3D6FA8;
  --col-done: #2E7D46;
  --col-resolved: #2E7D46;
  --prio-high: #C0392B;
  --prio-normal: #A8969C;
  --card-bg: rgba(255, 255, 255, 0.96);
  --card-text: #241017;
  --card-hint: #6B565D;

  /* Chips de prioridad (tema claro) */
  --chip-green: #2E7D46;
  --chip-green-bg: rgba(46, 125, 70, 0.12);
  --chip-orange: #B9741B;
  --chip-orange-bg: rgba(192, 120, 30, 0.14);
  --chip-red: #C0392B;
  --chip-red-bg: rgba(192, 57, 43, 0.12);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: 'Inter', sans-serif;
  background-color: var(--tg-theme-bg-color, var(--bg-color));
  color: var(--tg-theme-text-color, var(--text-color));
  min-height: var(--app-vh, 100dvh);
  display: flex;
  flex-direction: column;
  padding: 12px;
  overflow-x: hidden;
  touch-action: manipulation;
  transition: background-color 0.3s, color 0.3s;
  -webkit-user-select: none;
  user-select: none;
}

#app {
  width: 100%;
  max-width: 1100px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 12px;
  flex: 1;
  min-height: 0;
  animation: fadeIn 0.4s ease-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.app-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.app-header__titles h1 {
  font-size: 1.35rem;
  font-weight: 700;
  background: var(--accent-gradient);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.app-header__titles p {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-size: 0.85rem;
}

.view-switch {
  display: inline-flex;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-radius: 999px;
  padding: 3px;
  gap: 2px;
}

.view-switch__btn {
  border: none;
  background: transparent;
  color: var(--tg-theme-hint-color, var(--hint-color));
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 8px 14px;
  border-radius: 999px;
  cursor: pointer;
}

.view-switch__btn.is-active {
  background: var(--button-color);
  color: var(--button-text-color);
}

.view { display: none; flex: 1; min-height: 0; flex-direction: column; }
.view.is-active { display: flex; }

.kanban-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.sprint-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-radius: 12px;
  padding: 10px 14px;
  margin-bottom: 8px;
  flex-wrap: nowrap;
  overflow: hidden;
}

.sprint-bar--empty {
  justify-content: space-between;
}

/* `display: flex` gana al `display: none` que el navegador le da a [hidden]:
   sin esta regla las dos barras se ven siempre, incluso con la medición
   apagada, y la de ciclo enseña los textos de relleno del HTML
   («Ciclo Activo · 0 días · Objetivo»). Mismo caso que `.bulk-bar[hidden]`. */
.sprint-bar[hidden] { display: none; }

.sprint-bar__info {
  display: flex;
  align-items: center;
  gap: 8px;
  flex: 1;
  min-width: 0;
  white-space: nowrap;
  overflow: hidden;
}

.sprint-bar__name {
  font-weight: 700;
  font-size: 0.95rem;
  color: var(--link-color);
}

.sprint-bar__goal {
  font-size: 0.85rem;
  color: var(--tg-theme-text-color, var(--text-color));
  opacity: 0.9;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sprint-bar__days {
  font-size: 0.75rem;
  background: var(--chip-orange-bg);
  color: var(--chip-orange);
  padding: 2px 8px;
  border-radius: 999px;
  font-weight: 700;
  white-space: nowrap;
}

.sprint-bar__actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-ghost {
  border: 1px solid var(--glass-border);
  background: var(--glass-bg);
  color: var(--tg-theme-text-color, var(--text-color));
  font: inherit;
  font-size: 0.8rem;
  font-weight: 600;
  padding: 8px 12px;
  border-radius: 10px;
  cursor: pointer;
}

.kanban-status {
  font-size: 0.8rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.kanban-board {
  display: grid;
  grid-template-columns: repeat(5, minmax(180px, 1fr));
  gap: 10px;
  overflow-x: auto;
  overflow-y: hidden;
  padding-bottom: 8px;
  flex: 1;
  min-height: 0;
  -webkit-overflow-scrolling: touch;
  scroll-snap-type: x mandatory;
}

.kanban-column {
  display: flex;
  flex-direction: column;
  min-width: 240px;
  max-height: calc(100dvh - 140px);
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-radius: 14px;
  box-shadow: var(--glass-shadow);
  scroll-snap-align: start;
  overflow: hidden;
}

.kanban-column[data-status="backlog"] { border-top: 3px solid var(--col-backlog); }
.kanban-column[data-status="todo"] { border-top: 3px solid var(--col-todo); }
.kanban-column[data-status="progress"] { border-top: 3px solid var(--col-progress); }
.kanban-column[data-status="review"] { border-top: 3px solid var(--col-review); }
.kanban-column[data-status="done"] { border-top: 3px solid var(--col-done); }

.kanban-column.is-drop-target {
  outline: 2px solid var(--link-color);
  outline-offset: -2px;
}

.kanban-column__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 14px 8px;
  flex-shrink: 0;
}

.kanban-column__head h2 {
  font-size: 0.92rem;
  font-weight: 700;
}

.kanban-column__count {
  min-width: 22px;
  height: 22px;
  padding: 0 6px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.25);
  font-size: 0.75rem;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.kanban-column__cards {
  flex: 1;
  overflow-y: auto;
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-height: 80px;
  -webkit-overflow-scrolling: touch;
  touch-action: pan-y;
}

.ticket-card {
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
  border-radius: 12px;
  padding: 12px;
  cursor: grab;
  color: var(--card-text);
  /* pan-y conserva el scroll nativo de la columna; el arrastre se activa
     por pulsación larga (ver initDnD en kanban.js). */
  touch-action: pan-y;
  position: relative;
  transition: box-shadow 0.15s ease, transform 0.15s ease, opacity 0.15s ease;
}

/* Mientras el arrastre está armado bloqueamos el pan para no competir con el gesto. */
.ticket-card.is-drag-armed {
  touch-action: none;
  transform: scale(1.02);
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.4);
}

.ticket-card:active { cursor: grabbing; }

.ticket-card.is-dragging {
  opacity: 0.35;
  transform: scale(0.98);
}

.ticket-card__meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}

.ticket-card__id {
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--link-color);
  letter-spacing: 0.02em;
}

.ticket-card__prio {
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 2px 7px;
  border-radius: 999px;
  background: var(--chip-green-bg);
  color: var(--chip-green);
}

/* Normal/Baja = verde (por defecto), Alta = naranja, Urgente = rojo */
.ticket-card__prio.is-high {
  background: var(--chip-orange-bg);
  color: var(--chip-orange);
}

.ticket-card__prio.is-urgent {
  background: var(--chip-red-bg);
  color: var(--chip-red);
}

.ticket-card__subject {
  font-size: 0.92rem;
  font-weight: 600;
  line-height: 1.3;
  margin-bottom: 8px;
  -webkit-user-select: text;
  user-select: text;
}

.ticket-card__footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  font-size: 0.75rem;
  color: var(--card-hint);
}

.ticket-card__client {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 55%;
}

.ticket-card__agent {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-width: 0;
}

.ticket-card__avatar {
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: var(--button-color);
  color: var(--button-text-color);
  font-size: 0.58rem;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.ticket-card__points {
  font-size: 0.65rem;
  font-weight: 700;
  background: rgba(148, 163, 184, 0.25);
  border-radius: 50%;
  width: 20px;
  height: 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: inherit;
}

.ticket-card__blocked {
  max-width: 46%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 0.65rem;
  font-weight: 700;
  color: #8B1E1E;
  background: #F6C6C6;
  border-radius: 999px;
  padding: 2px 7px;
}

.drag-ghost {
  position: fixed;
  top: 0;
  left: 0;
  z-index: 9999;
  pointer-events: none;
  width: min(260px, 80vw);
  opacity: 0;
  transform: translate3d(-9999px, -9999px, 0) rotate(2deg);
  transition: opacity 0.08s ease;
}

.drag-ghost.is-visible {
  opacity: 0.95;
}

.drag-ghost .ticket-card {
  box-shadow: 0 12px 28px rgba(0, 0, 0, 0.35);
  cursor: grabbing;
}

.glass-card {
  background: var(--glass-bg);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid var(--glass-border);
  border-radius: 16px;
  padding: 24px;
  box-shadow: var(--glass-shadow);
}

.form-group { margin-bottom: 20px; }
.form-group label {
  display: block;
  font-size: 0.9rem;
  font-weight: 600;
  margin-bottom: 8px;
}

.form-control {
  width: 100%;
  padding: 12px 16px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: rgba(15, 23, 42, 0.35);
  color: var(--tg-theme-text-color, var(--text-color));
  font-family: 'Inter', sans-serif;
  font-size: 1rem;
  outline: none;
  -webkit-user-select: text;
  user-select: text;
}

[data-theme="light"] .form-control {
  background: rgba(255, 255, 255, 0.8);
}

.form-control:focus {
  border-color: var(--button-color);
  box-shadow: 0 0 0 3px rgba(154, 58, 84, 0.28);
}

textarea.form-control { resize: vertical; min-height: 120px; }

select.form-control {
  appearance: none;
  background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: right 12px center;
  background-size: 16px;
  padding-right: 40px;
}

.btn-primary {
  width: 100%;
  padding: 14px 20px;
  border-radius: 12px;
  border: none;
  background: var(--accent-gradient);
  color: #fff;
  font-family: 'Inter', sans-serif;
  font-size: 1.05rem;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  justify-content: center;
  align-items: center;
  gap: 8px;
}

.btn-primary:active { transform: scale(0.98); }

.user-info {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 24px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--glass-border);
}

.toast {
  position: fixed;
  bottom: 20px;
  left: 50%;
  transform: translateX(-50%) translateY(100px);
  background: var(--button-color);
  color: var(--button-text-color);
  padding: 12px 24px;
  border-radius: 30px;
  font-size: 0.95rem;
  font-weight: 500;
  opacity: 0;
  transition: all 0.3s cubic-bezier(0.68, -0.55, 0.265, 1.55);
  z-index: 1000;
  max-width: 90vw;
  text-align: center;
}

.toast.show {
  transform: translateX(-50%) translateY(0);
  opacity: 1;
}

.error-box {
  background: #fee2e2;
  color: #991b1b;
  padding: 16px;
  border-radius: 12px;
  margin-top: 12px;
  font-family: monospace;
  white-space: pre-wrap;
  font-size: 0.85rem;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.sheet-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.55);
  z-index: 2000;
  opacity: 0;
  transition: opacity 0.25s ease;
}

.sheet-backdrop.is-visible { opacity: 1; }

.ticket-sheet {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 2001;
  max-height: 88dvh;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-bottom: none;
  border-radius: 20px 20px 0 0;
  box-shadow: 0 -8px 32px rgba(0, 0, 0, 0.35);
  display: flex;
  flex-direction: column;
  transform: translateY(100%);
  transition: transform 0.28s cubic-bezier(0.32, 0.72, 0, 1);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
}

.ticket-sheet.is-open { transform: translateY(0); }

.ticket-sheet__handle {
  width: 40px;
  height: 4px;
  border-radius: 999px;
  background: var(--glass-border);
  margin: 10px auto 0;
  flex-shrink: 0;
}

.ticket-sheet__header {
  display: flex;
  gap: 10px;
  padding: 12px 16px 8px;
  align-items: flex-start;
}

.btn-icon {
  border: 1px solid var(--glass-border);
  background: transparent;
  color: var(--tg-theme-text-color, var(--text-color));
  width: 36px;
  height: 36px;
  border-radius: 10px;
  cursor: pointer;
  flex-shrink: 0;
  font-size: 1rem;
  position: relative;
}

.ticket-sheet__title-wrap { min-width: 0; flex: 1; }

.ticket-sheet__id {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--link-color);
}

.ticket-sheet__subject {
  font-size: 1.05rem;
  font-weight: 700;
  line-height: 1.25;
  margin-top: 2px;
}

.ticket-sheet__meta {
  font-size: 0.78rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin-top: 4px;
}

.ticket-sheet__tabs {
  display: flex;
  gap: 6px;
  padding: 0 16px 8px;
  border-bottom: 1px solid var(--glass-border);
}

.ticket-sheet__tab {
  flex: 1;
  border: none;
  background: transparent;
  color: var(--tg-theme-hint-color, var(--hint-color));
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 10px 8px;
  border-radius: 10px 10px 0 0;
  cursor: pointer;
  border-bottom: 2px solid transparent;
}

.ticket-sheet__tab.is-active {
  color: var(--link-color);
  border-bottom-color: var(--link-color);
}

.ticket-sheet__body {
  flex: 1;
  overflow-y: auto;
  padding: 14px 16px 24px;
  -webkit-overflow-scrolling: touch;
}

.ticket-sheet__panel { display: none; }
.ticket-sheet__panel.is-active { display: block; }

.panel-toolbar {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-bottom: 8px;
}

.panel-hint {
  font-size: 0.75rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin-bottom: 12px;
}

.panel-subtitle {
  font-size: 0.82rem;
  font-weight: 700;
  margin: 14px 0 8px;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.btn-secondary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 10px 14px;
  border-radius: 10px;
  border: 1px solid var(--glass-border);
  background: rgba(154, 58, 84, 0.14);
  color: var(--link-color);
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
}

.btn-sm {
  width: auto;
  padding: 10px 16px;
  font-size: 0.88rem;
}

.form-control--file {
  padding: 10px;
  font-size: 0.85rem;
}

.attachment-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.attachment-list--inline { margin-top: 8px; }

.attachment-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  border-radius: 10px;
  border: 1px solid var(--glass-border);
  background: var(--card-bg);
}

.attachment-item__icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  background: rgba(154, 58, 84, 0.16);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.9rem;
  flex-shrink: 0;
}

.attachment-item__info {
  flex: 1;
  min-width: 0;
}

.attachment-item__name {
  font-size: 0.85rem;
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.attachment-item__size {
  font-size: 0.72rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.attachment-item__remove {
  border: none;
  background: transparent;
  color: var(--prio-high);
  font-size: 1.1rem;
  cursor: pointer;
  padding: 4px 8px;
}

.note-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 14px;
}

.note-item {
  padding: 12px;
  border-radius: 12px;
  border: 1px solid rgba(245, 158, 11, 0.35);
  background: rgba(245, 158, 11, 0.08);
}

.note-item__head {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
  font-size: 0.72rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.note-item__badge {
  font-weight: 700;
  color: var(--col-progress);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.note-item__body {
  font-size: 0.88rem;
  line-height: 1.4;
  -webkit-user-select: text;
  user-select: text;
  white-space: pre-wrap;
}

.note-form {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.note-empty {
  font-size: 0.85rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-align: center;
  padding: 20px 8px;
}

/* === Bloque D — Client CRM === */

.clients-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 10px;
}

.clients-search {
  flex: 1;
}

.form-control--search {
  padding-left: 38px;
  background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3ccircle cx='11' cy='11' r='8'%3e%3c/circle%3e%3cline x1='21' y1='21' x2='16.65' y2='16.65'%3e%3c/line%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: 12px center;
  background-size: 16px;
}

.clients-count {
  font-size: 0.8rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  white-space: nowrap;
}

.clients-grid {
  display: flex;
  flex-direction: column;
  gap: 8px;
  overflow-y: auto;
  flex: 1;
  min-height: 0;
  -webkit-overflow-scrolling: touch;
  padding-bottom: 16px;
}

.client-card {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-radius: 14px;
  cursor: pointer;
  transition: transform 0.12s ease, box-shadow 0.12s ease;
}

.client-card:active {
  transform: scale(0.98);
}

.client-card__avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1rem;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
  text-transform: uppercase;
}

.client-card__info {
  flex: 1;
  min-width: 0;
}

.client-card__name {
  font-size: 0.92rem;
  font-weight: 600;
  line-height: 1.3;
}

.client-card__email {
  font-size: 0.78rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.client-card__badge.is-overdue {
  background: rgba(248, 113, 113, 0.18);
  color: var(--prio-high);
}

/* Cabecera de grupo dentro del historial del cliente: separa lo pendiente de
   lo ya resuelto sin añadir otro contenedor. */
.client-ticket-group {
  font-size: 0.7rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--tg-theme-hint-color, var(--hint-color));
  padding: 10px 2px 2px;
  list-style: none;
}

/* Los tickets cerrados no están en el tablero: no se pueden abrir. */
.client-ticket-item.is-static {
  cursor: default;
  opacity: 0.72;
}

.client-ticket-item.is-static:active { transform: none; }

.client-card__badge {
  min-width: 26px;
  height: 26px;
  padding: 0 8px;
  border-radius: 999px;
  background: rgba(154, 58, 84, 0.16);
  color: var(--link-color);
  font-size: 0.78rem;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

/* Client Profile Sheet */

.client-sheet {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 2001;
  max-height: 92dvh;
  background: var(--glass-bg);
  border: 1px solid var(--glass-border);
  border-bottom: none;
  border-radius: 20px 20px 0 0;
  box-shadow: 0 -8px 32px rgba(0, 0, 0, 0.35);
  display: flex;
  flex-direction: column;
  transform: translateY(100%);
  transition: transform 0.28s cubic-bezier(0.32, 0.72, 0, 1);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
}

.client-sheet.is-open { transform: translateY(0); }

.client-sheet__handle {
  width: 40px;
  height: 4px;
  border-radius: 999px;
  background: var(--glass-border);
  margin: 10px auto 0;
  flex-shrink: 0;
}

.client-sheet__header {
  display: flex;
  gap: 10px;
  padding: 12px 16px 8px;
  align-items: flex-start;
}

.client-sheet__title-wrap {
  display: flex;
  align-items: center;
  gap: 12px;
  flex: 1;
  min-width: 0;
}

.client-sheet__avatar {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.2rem;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
  text-transform: uppercase;
}

.client-sheet__info {
  min-width: 0;
  flex: 1;
}

.client-sheet__name {
  font-size: 1.1rem;
  font-weight: 700;
  line-height: 1.25;
}

.client-sheet__email {
  font-size: 0.8rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin-top: 2px;
}

/* Cinco chips no caben en una fila a 412px: el último partía el valor en dos
   líneas. En rejilla se reparten sin romperse. */
.client-sheet__stats {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 6px;
  padding: 8px 16px 12px;
}

.stat-chip {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 2px;
  padding: 10px 8px;
  border-radius: 12px;
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
}

.stat-chip__value {
  font-size: 1.1rem;
  font-weight: 700;
  color: var(--link-color);
  line-height: 1;
  white-space: nowrap;
}

.stat-chip__label {
  font-size: 0.6rem;
  font-weight: 600;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-transform: uppercase;
  letter-spacing: 0.02em;
  text-align: center;
  line-height: 1.15;
}

.client-sheet__tabs {
  display: flex;
  gap: 6px;
  padding: 0 16px 8px;
  border-bottom: 1px solid var(--glass-border);
}

.client-sheet__tab {
  flex: 1;
  border: none;
  background: transparent;
  color: var(--tg-theme-hint-color, var(--hint-color));
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 10px 8px;
  border-radius: 10px 10px 0 0;
  cursor: pointer;
  border-bottom: 2px solid transparent;
}

.client-sheet__tab.is-active {
  color: var(--link-color);
  border-bottom-color: var(--link-color);
}

.client-sheet__body {
  flex: 1;
  overflow-y: auto;
  padding: 14px 16px 24px;
  -webkit-overflow-scrolling: touch;
}

.client-sheet__panel { display: none; }
.client-sheet__panel.is-active { display: block; }

.client-ticket-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.client-ticket-item {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 12px;
  border-radius: 12px;
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
  cursor: pointer;
  transition: transform 0.1s ease;
}

.client-ticket-item:active {
  transform: scale(0.98);
}

.client-ticket-item__status {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  margin-top: 6px;
  flex-shrink: 0;
}

.client-ticket-item__status--open { background: var(--col-open); }
.client-ticket-item__status--backlog { background: var(--col-backlog); }
.client-ticket-item__status--todo { background: var(--col-todo); }
.client-ticket-item__status--progress { background: var(--col-progress); }
.client-ticket-item__status--review { background: var(--col-review); }
.client-ticket-item__status--done { background: var(--col-done); }
.client-ticket-item__status--resolved { background: var(--col-resolved); }

.client-ticket-item__body {
  flex: 1;
  min-width: 0;
}

.client-ticket-item__subject {
  font-size: 0.88rem;
  font-weight: 600;
  line-height: 1.3;
}

.client-ticket-item__meta {
  font-size: 0.72rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin-top: 3px;
}

.client-ticket-item__prio {
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  padding: 2px 7px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.2);
  color: var(--prio-normal);
  flex-shrink: 0;
  margin-top: 3px;
}

.client-ticket-item__prio.is-high,
.client-ticket-item__prio.is-emergency {
  background: rgba(248, 113, 113, 0.18);
  color: var(--prio-high);
}

.panel-title {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin: 14px 0 8px;
}

.panel-title:first-child { margin-top: 0; }

.conversation-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.conversation-entry {
  padding: 10px 12px;
  border-radius: 12px;
  background: var(--card-bg);
  color: var(--card-text);
  border: 1px solid var(--glass-border);
  border-left: 3px solid var(--col-open);
}

.conversation-entry--reply { border-left-color: var(--col-resolved); }
.conversation-entry--note { border-left-color: var(--col-progress); }

.conversation-entry__head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 8px;
  font-size: 0.74rem;
  margin-bottom: 4px;
}

.conversation-entry__head span {
  color: var(--card-hint);
  flex-shrink: 0;
  font-size: 0.68rem;
}

.conversation-entry__body {
  font-size: 0.85rem;
  line-height: 1.45;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.client-detail-grid {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.client-detail-row {
  display: flex;
  flex-direction: column;
  gap: 3px;
  padding: 10px 14px;
  border-radius: 12px;
  background: var(--card-bg);
  border: 1px solid var(--glass-border);
}

.client-detail-row__label {
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--tg-theme-hint-color, var(--hint-color));
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.client-detail-row__value {
  font-size: 0.92rem;
  font-weight: 500;
  -webkit-user-select: text;
  user-select: text;
}

.client-empty {
  text-align: center;
  padding: 40px 16px;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.client-empty__icon {
  font-size: 2.5rem;
  margin-bottom: 12px;
}

.client-empty__text {
  font-size: 0.92rem;
  font-weight: 500;
}

.analytics-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 10px;
}

.analytics-summary {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 8px;
  margin-bottom: 10px;
}

.metric-tile {
  padding: 10px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: var(--glass-bg);
  box-shadow: var(--glass-shadow);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  min-width: 0;
}

.metric-tile__label {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-size: 0.66rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.03em;
  line-height: 1.2;
}

.metric-tile__value {
  font-size: 1.3rem;
  line-height: 1.05;
  margin-top: 4px;
}

/* El scroll lo hace la vista completa (#viewAnalytics); si la rejilla tuviera el
   suyo propio se quedaría a la altura de un panel y ocultaría el resto. */
.analytics-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  padding-bottom: 8px;
}

/* Sin min-height: una caja de 280px con dos filas de texto es justo lo que hacía
   que Analytics pareciera vacío. La altura la marca el contenido. */
.analytics-panel {
  padding: 12px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: var(--glass-bg);
  box-shadow: var(--glass-shadow);
  display: flex;
  flex-direction: column;
  min-width: 0;
  align-self: start;
}

.analytics-panel--wide {
  grid-column: span 2;
}

.analytics-lists {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-top: 10px;
  padding-bottom: 8px;
}

.analytics-panel--list { gap: 4px; }

.analytics-panel__head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}

.analytics-panel__head h2 {
  font-size: 0.92rem;
  font-weight: 700;
}

.analytics-panel__head span {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-size: 0.76rem;
  white-space: nowrap;
}

/* `flex: 1` implica flex-basis:0 y deja la altura indefinida: Chart.js entonces
   ignora el alto del contenedor y aplica su aspect ratio (los doughnut salían
   cuadrados de 370px). Con flex fijo la altura manda. */
.chart-box {
  position: relative;
  flex: 0 0 auto;
  height: 200px;
}

.chart-box canvas {
  width: 100% !important;
  height: 100% !important;
}

@media (max-width: 720px) {
  /* App-shell: la página no hace scroll; solo lo hacen el tablero y sus columnas. */
  html, body { height: 100%; overflow: hidden; }
  body {
    padding: 6px 8px calc(6px + env(safe-area-inset-bottom));
    padding-top: max(6px, env(safe-area-inset-top));
  }
  #app { height: 100%; gap: 8px; }

  .app-header {
    display: grid;
    grid-template-columns: 1fr auto auto;
    grid-template-areas:
      "title notify add"
      "nav nav nav";
    gap: 6px 8px;
    align-items: center;
  }
  .app-header__titles { grid-area: title; min-width: 0; }
  .app-header__titles h1 { font-size: 1.1rem; line-height: 1.2; }
  .app-header__titles p { font-size: 0.72rem; }
  #notifyBtn { grid-area: notify; }
  #headerAddBtn { grid-area: add; }
  .sync-badge { display: none; }
  .view-switch { grid-area: nav; width: 100%; }
  .view-switch__btn { flex: 1; padding: 7px 8px; font-size: 0.82rem; }

  /* Fila principal: búsqueda + filtros + refrescar, siempre en una línea. */
  .kanban-toolbar--primary { display: flex; gap: 6px; margin-bottom: 0; }
  .kanban-toolbar--primary .form-control--search {
    flex: 0 0 36px;
    width: 36px;
    min-width: 36px;
    padding: 0;
    color: transparent;
    background-position: center;
    border-radius: 18px;
    cursor: pointer;
    transition: all 0.3s ease;
  }
  .kanban-toolbar--primary .form-control--search:focus,
  .kanban-toolbar--primary .form-control--search:not(:placeholder-shown) {
    flex: 1;
    width: auto;
    color: inherit;
    padding-left: 38px;
    padding-right: 12px;
    background-position: 12px center;
    border-radius: 8px;
    cursor: text;
  }
  #filtersToggle, #refreshBoard { flex-shrink: 0; white-space: nowrap; }

  /* Panel de filtros plegado por defecto. */
  .kanban-toolbar--filters {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px;
    margin-bottom: 0;
  }
  .form-control--filter { min-width: 0; max-width: none; width: 100%; }

  .kanban-board {
    grid-template-columns: repeat(5, minmax(78vw, 1fr));
    flex: 1;
    min-height: 0;
  }
  .kanban-column { min-width: 0; max-height: 100%; }

  .onboarding-card { max-height: min(85dvh, 520px); overflow-y: auto; }

  .analytics-summary { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 6px; }
  .metric-tile { padding: 8px; }
  .metric-tile__value { font-size: 1.15rem; }
  .analytics-grid { grid-template-columns: 1fr; }
  .analytics-panel,
  .analytics-panel--wide { grid-column: auto; }
  .analytics-lists { grid-template-columns: 1fr; }
  /* Dos gráficos por pantalla en lugar de uno: la vista deja de ser un pasillo. */
  .chart-box { height: 168px; }

  /* Analytics y Clientes sí necesitan scroll propio dentro del shell. */
  #viewAnalytics, #viewClients, #viewCreate, #viewAgenda { overflow-y: auto; -webkit-overflow-scrolling: touch; }
}

/* === Bloque B — IA Resumen y Sentimiento === */

.ai-actions {
  display: flex;
  gap: 8px;
  margin-bottom: 14px;
}

.ai-result {
  padding: 14px;
  border-radius: 12px;
  border: 1px solid var(--glass-border);
  background: var(--card-bg);
  margin-bottom: 12px;
}

.ai-result__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.ai-result__badge {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 3px 10px;
  border-radius: 999px;
  background: rgba(139, 92, 246, 0.18);
  color: #a78bfa;
}

.ai-result__model {
  font-size: 0.7rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.ai-result__body {
  font-size: 0.9rem;
  line-height: 1.5;
  color: var(--tg-theme-text-color, var(--text-color));
  -webkit-user-select: text;
  user-select: text;
  white-space: pre-wrap;
}

.ai-result__body.is-loading {
  color: var(--tg-theme-hint-color, var(--hint-color));
  font-style: italic;
}

.ai-result__sentiment {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--glass-border);
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

/* Nace con `hidden` y solo se enciende al analizar: sin esta regla la franja
   de sentimiento se veía siempre vacía, con su borde y su hueco. */
.ai-result__sentiment[hidden] { display: none; }

.ai-sentiment__label {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.ai-sentiment__value {
  font-size: 0.82rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 2px 8px;
  border-radius: 999px;
}

.ai-sentiment__value.is-positive {
  background: rgba(52, 211, 153, 0.18);
  color: var(--col-resolved);
}

.ai-sentiment__value.is-neutral {
  background: rgba(148, 163, 184, 0.2);
  color: var(--prio-normal);
}

.ai-sentiment__value.is-negative {
  background: rgba(248, 113, 113, 0.18);
  color: var(--prio-high);
}

.ai-sentiment__meter {
  flex: 1;
  min-width: 80px;
  height: 6px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.2);
  overflow: hidden;
}

.ai-sentiment__fill {
  height: 100%;
  border-radius: 999px;
  transition: width 0.4s ease, background 0.4s ease;
}

/* === Bloque E — Háptica y QR === */

.btn-ghost.is-qr-active {
  background: var(--accent-gradient);
  color: #fff;
  border-color: transparent;
}

/* === Bloque G — PWA Offline === */

.offline-banner {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 8px 14px;
  border-radius: 12px;
  background: rgba(248, 113, 113, 0.14);
  border: 1px solid rgba(248, 113, 113, 0.35);
  color: var(--prio-high, #f87171);
  font-size: 0.82rem;
  font-weight: 500;
  text-align: center;
  animation: offline-slide-in 0.25s ease;
}

.offline-banner[hidden] {
  display: none;
}

.offline-banner__dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--prio-high, #f87171);
  box-shadow: 0 0 0 0 rgba(248, 113, 113, 0.6);
  animation: offline-pulse 1.6s ease-out infinite;
}

@keyframes offline-pulse {
  0% { box-shadow: 0 0 0 0 rgba(248, 113, 113, 0.6); }
  70% { box-shadow: 0 0 0 8px rgba(248, 113, 113, 0); }
  100% { box-shadow: 0 0 0 0 rgba(248, 113, 113, 0); }
}

@keyframes offline-slide-in {
  from { opacity: 0; transform: translateY(-6px); }
  to { opacity: 1; transform: translateY(0); }
}

/* Atenúa acciones que dependen de red mientras se está offline. */
.is-offline .btn-primary[type="submit"],
.is-offline #uploadAttachments {
  opacity: 0.55;
}

/* ── V2 enhancements ── */
.kanban-toolbar--filters { flex-wrap: wrap; gap: 8px; align-items: center; }
.kanban-toolbar--filters[hidden] { display: none; }
.kanban-toolbar--primary { display: flex; gap: 8px; align-items: center; margin-bottom: 8px; }
.filters-dot { display: inline-block; width: 7px; height: 7px; border-radius: 50%; background: var(--link-color); margin-left: 5px; vertical-align: middle; }
.filters-dot[hidden] { display: none; }
#filtersToggle.is-open { background: var(--button-color); color: #fff; border-color: transparent; }

/* Atajos a columna: solo tienen sentido en móvil, donde el tablero hace scroll-snap. */
.kanban-jump { display: none; gap: 6px; align-items: center; margin: 8px 0; overflow-x: auto; }
.kanban-jump__btn {
  border: 1px solid var(--glass-border);
  background: var(--glass-bg);
  color: var(--tg-theme-text-color, var(--text-color));
  font: inherit;
  font-size: 0.68rem;
  font-weight: 600;
  padding: 6px 8px;
  border-radius: 999px;
  white-space: nowrap;
  cursor: pointer;
  flex: 0 0 auto;
}
.kanban-jump__btn.is-active { background: var(--accent-gradient); color: #fff; border-color: transparent; }
.kanban-jump .kanban-status { margin-left: auto; white-space: nowrap; }
body.has-sheet-open { overflow: hidden; }

/* Va después de la regla base: si se declarara en el media query de arriba,
   el `display: none` posterior ganaría por orden de cascada. */
@media (max-width: 720px) {
  .kanban-jump { display: flex; }
}

/* En escritorio sobra sitio: los filtros van siempre desplegados y el botón
   que los colapsa deja de tener sentido. */
@media (min-width: 721px) {
  .kanban-toolbar--filters[hidden] { display: flex; }
  #filtersToggle { display: none; }
}
.form-control--search { min-width: 160px; flex: 1; }
.form-control--filter { min-width: 100px; max-width: 140px; padding: 8px 10px; font-size: 0.8rem; }
.sync-badge { font-size: 0.72rem; color: var(--col-progress); font-weight: 700; }
.notify-badge { position: absolute; top: -4px; right: -4px; background: var(--prio-high); color: #fff; font-size: 0.65rem; border-radius: 999px; padding: 2px 5px; }
.ticket-card--sla-ok { border-left: 3px solid var(--col-resolved); }
.ticket-card--sla-risk { border-left: 3px solid var(--col-progress); }
.ticket-card--sla-breached { border-left: 3px solid var(--prio-high); }
.ticket-card--compact { padding: 8px; }
.ticket-card--compact .ticket-card__subject { font-size: 0.82rem; }
.ticket-card__sla { font-size: 0.72rem; color: var(--link-color); margin-bottom: 6px; }
.ticket-card__sentiment { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.ticket-card__sentiment.is-negative { background: var(--prio-high); }
.ticket-card__sentiment.is-positive { background: var(--col-resolved); }
.ticket-card__sentiment.is-neutral { background: var(--hint-color); }
.ticket-card__actions {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 4px;
  margin-top: 8px;
}
.card-action {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 2px;
  border: 1px solid var(--glass-border);
  background: transparent;
  color: var(--card-text);
  border-radius: 8px;
  /* 44px es el objetivo táctil mínimo cómodo en móvil. */
  min-height: 44px;
  padding: 4px 2px;
  cursor: pointer;
}
.card-action__icon { font-size: 0.95rem; line-height: 1; }
.card-action__text {
  font-size: 0.58rem;
  font-weight: 600;
  letter-spacing: 0.01em;
  color: var(--card-hint);
  line-height: 1;
}
.card-action:active { background: var(--glass-border); }
.kanban-column.is-wip-exceeded { outline: 2px dashed var(--prio-high); }
.kanban-column__wip { color: var(--prio-high); font-size: 0.7rem; font-weight: 700; }
.kanban-board--swimlanes { display: flex; flex-direction: column; gap: 12px; overflow-x: auto; }
.swimlane__cols { display: grid; grid-template-columns: repeat(3, minmax(200px, 1fr)); gap: 8px; }
.skeleton { background: linear-gradient(90deg, rgba(255,255,255,0.06), rgba(255,255,255,0.12), rgba(255,255,255,0.06)); background-size: 200% 100%; animation: skeleton 1.2s ease infinite; border-radius: 12px; height: 72px; margin-bottom: 8px; }
@keyframes skeleton { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } }
.onboarding-overlay { position: fixed; inset: 0; z-index: 3000; background: rgba(8, 4, 6, 0.88); display: none; align-items: center; justify-content: center; padding: max(16px, env(safe-area-inset-top)) 16px max(16px, env(safe-area-inset-bottom)); }
.onboarding-overlay.is-visible { display: flex; }
.onboarding-overlay[hidden] { display: none !important; }
.onboarding-card {
  background: #2a1520;
  border: 1px solid rgba(224, 138, 160, 0.35);
  border-radius: 16px;
  padding: 24px 20px 20px;
  max-width: 360px;
  width: 100%;
  box-shadow: 0 16px 48px rgba(0, 0, 0, 0.55);
  position: relative;
  z-index: 3001;
}
.onboarding-card h2 { color: #fff; font-size: 1.15rem; margin-bottom: 10px; line-height: 1.3; }
.onboarding-card p { color: #e8dce0; font-size: 0.92rem; line-height: 1.55; }
.onboarding-step { display: none; }
.onboarding-step.is-active { display: block; }
.onboarding-dots { display: flex; justify-content: center; gap: 8px; margin: 18px 0 4px; }
.onboarding-dot { width: 8px; height: 8px; border-radius: 50%; background: rgba(255,255,255,0.25); }
.onboarding-dot.is-active { background: #E08AA0; transform: scale(1.15); }
.onboarding-actions { display: flex; justify-content: space-between; gap: 12px; margin-top: 16px; }
.onboarding-actions .onboarding-btn { flex: 1; min-height: 48px; font-size: 0.95rem; touch-action: manipulation; -webkit-tap-highlight-color: transparent; }
.onboarding-overlay .btn-ghost { background: rgba(255,255,255,0.1); color: #f3ecee; border-color: rgba(255,255,255,0.22); }
.onboarding-overlay .btn-primary { width: auto; }
.notifications-panel { position: fixed; top: 56px; right: 12px; z-index: 1500; background: var(--glass-bg); border: 1px solid var(--glass-border); border-radius: 12px; padding: 12px; min-width: 240px; box-shadow: var(--glass-shadow); }
.notifications-panel.is-open { display: block; }
.notify-item { font-size: 0.82rem; padding: 8px 0; border-bottom: 1px solid var(--glass-border); }
.leaderboard-list, .sla-alerts-list, .activity-list { list-style: none; }
.leaderboard-item, .sla-alert, .activity-item { padding: 7px 0; font-size: 0.82rem; border-bottom: 1px solid var(--glass-border); }
.leaderboard-item:last-child, .sla-alert:last-child { border-bottom: none; }
/* Sin flex+gap los tres spans salían pegados: "1Sin asignar0 resueltos". */
.leaderboard-item { display: flex; align-items: center; gap: 8px; }
.leaderboard-item > span:nth-child(2) { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.leaderboard-rank {
  flex-shrink: 0;
  width: 20px; height: 20px;
  display: inline-flex; align-items: center; justify-content: center;
  border-radius: 50%;
  background: var(--accent-gradient);
  color: #fff;
  font-size: 0.68rem; font-weight: 700;
}
.sla-alert { display: flex; align-items: baseline; gap: 6px; }
.sla-alert__subject { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.dept-kpi-list { display: flex; flex-direction: column; gap: 6px; }
.dept-kpi {
  background: var(--card-bg);
  color: var(--card-text);
  border-radius: 10px;
  padding: 8px 10px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  font-size: 0.8rem;
}
.dept-kpi > span { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.upload-progress { width: 100%; height: 6px; margin: 8px 0; accent-color: var(--button-color); }
.analytics-side { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-bottom: 12px; }
.empty-state { text-align: center; padding: 32px 16px; color: var(--hint-color); }
.empty-state__icon { font-size: 2rem; margin-bottom: 8px; }

/* === Bloque L — búsqueda global, auditoría, tiempo y escalado === */

.search-status {
  margin: -2px 0 6px;
  padding: 0 2px;
  font-size: 0.74rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

/* Con búsqueda global la columna Resuelto trae histórico cerrado que no estaba
   en el tablero: se marca para que no parezca que se ha resuelto ahora. */
.kanban-board--search .kanban-column[data-status="done"] .kanban-column__head h2::after {
  content: " · histórico";
  font-weight: 400;
  font-size: 0.7rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.ticket-card__escalation {
  margin-left: auto;
  font-size: 0.8rem;
  line-height: 1;
}

.ticket-card--escalated {
  box-shadow: inset 3px 0 0 var(--prio-high, #f87171);
}

/* El panel se abre por clase, así que no puede conservar `hidden`. */
.notifications-panel {
  display: none;
  max-height: min(70vh, 520px);
  overflow-y: auto;
  max-width: min(340px, calc(100vw - 24px));
}

.notifications-panel__block + .notifications-panel__block {
  margin-top: 14px;
  padding-top: 12px;
  border-top: 1px solid var(--glass-border);
}

.notifications-panel__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.notifications-panel h3 {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--tg-theme-hint-color, var(--hint-color));
  margin-bottom: 6px;
}

.audit-list, .escalation-list, .time-entry-list { list-style: none; }

.audit-item {
  padding: 8px 0;
  border-bottom: 1px solid var(--glass-border);
  font-size: 0.8rem;
}

.audit-item:last-child { border-bottom: none; }

.audit-item__head {
  display: flex;
  align-items: baseline;
  gap: 8px;
  font-size: 0.72rem;
  color: var(--tg-theme-hint-color, var(--hint-color));
}

.audit-item__id { font-weight: 700; color: var(--tg-theme-text-color, var(--text-color)); }
.audit-item__head time { margin-left: auto; flex-shrink: 0; }
.audit-item.is-overdue .audit-item__status { color: var(--prio-high, #f87171); font-weight: 700; }

.audit-item__subject {
  margin: 2px 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.audit-item__meta { font-size: 0.72rem; color: var(--tg-theme-hint-color, var(--hint-color)); }

.escalation-item {
  padding: 8px 10px;
  margin-bottom: 6px;
  border-radius: 10px;
  background: var(--card-bg);
  color: var(--card-text);
  border-left: 3px solid var(--prio-normal, #94a3b8);
  font-size: 0.8rem;
}

.escalation-item.is-critical { border-left-color: var(--prio-high, #f87171); }
.escalation-item.is-warning { border-left-color: var(--col-progress, #fbbf24); }

.escalation-item__head { display: flex; gap: 8px; align-items: baseline; }
.escalation-item__head span { margin-left: auto; font-size: 0.72rem; color: var(--card-hint); }
.escalation-item__detail { font-size: 0.74rem; color: var(--card-hint); }

.rules-editor { display: flex; flex-direction: column; gap: 4px; }

.rule-row {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.8rem;
  min-height: 36px;
}

.rule-row__label { flex: 1; min-width: 0; }
.rule-row__hours { width: 58px; padding: 4px 6px; font-size: 0.8rem; text-align: right; }
.rule-row__unit { color: var(--tg-theme-hint-color, var(--hint-color)); font-size: 0.74rem; }
.rule-row--action { border-top: 1px solid var(--glass-border); margin-top: 6px; padding-top: 8px; }

.edit-form__inline { display: flex; gap: 8px; align-items: center; }
.edit-form__inline .form-control { flex: 1; min-width: 0; }

.merge-box {
  margin-top: 18px;
  padding-top: 14px;
  border-top: 1px solid var(--glass-border);
}

.merge-form { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.merge-form .form-control { flex: 1; min-width: 140px; }

.merge-state {
  margin-top: 8px;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--col-progress, #fbbf24);
}

.time-summary {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  margin-bottom: 10px;
}

.time-summary > div {
  background: var(--card-bg);
  color: var(--card-text);
  border-radius: 12px;
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.time-summary__label {
  font-size: 0.68rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--card-hint);
}

.time-summary strong { font-size: 1.05rem; }
#timerDisplay.is-running { color: var(--col-resolved, #34d399); }

.timer-toggle { width: 100%; min-height: 44px; margin-bottom: 12px; }
.timer-toggle.is-running { background: var(--prio-high, #f87171); }

.time-form { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 12px; }
.time-form #timeMinutes { width: 92px; flex: 0 0 auto; }
.time-form #timeNote { flex: 1; min-width: 120px; }

.time-entry {
  padding: 8px 10px;
  margin-bottom: 6px;
  border-radius: 10px;
  background: var(--card-bg);
  color: var(--card-text);
  font-size: 0.8rem;
}

.time-entry__head { display: flex; align-items: baseline; gap: 8px; }
.time-entry__head span { flex: 1; min-width: 0; font-size: 0.72rem; color: var(--card-hint); }
.time-entry__minutes { flex-shrink: 0; }

.time-entry__remove {
  flex-shrink: 0;
  background: none;
  border: none;
  color: var(--card-hint);
  font-size: 1.05rem;
  line-height: 1;
  min-width: 32px;
  min-height: 32px;
  cursor: pointer;
}

.time-entry__body { margin-top: 2px; overflow-wrap: anywhere; }

/* Registro que aún no ha llegado a OSTicket: solo vive en este dispositivo. */
.time-entry.is-local { border-left: 3px solid var(--col-progress, #fbbf24); }

.time-entry__flag {
  font-size: 0.68rem;
  color: var(--col-progress, #fbbf24);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

/* M-F003: Agenda de vencimientos */
.agenda-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 4px 12px;
}
.agenda-hint { color: var(--card-hint); font-size: 0.82rem; }
.agenda-list { display: flex; flex-direction: column; gap: 16px; padding-bottom: 24px; }
.agenda-empty { color: var(--card-hint); text-align: center; padding: 32px 12px; }
.agenda-group__title {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 0 8px;
  font-size: 0.9rem;
  color: var(--card-text);
}
.agenda-group__count {
  margin-left: auto;
  font-size: 0.72rem;
  color: var(--card-hint);
  background: rgba(127, 127, 127, 0.15);
  border-radius: 999px;
  padding: 1px 8px;
}
.agenda-group__items { display: flex; flex-direction: column; gap: 8px; }
.agenda-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  background: var(--card-bg);
  color: var(--card-text);
  border-radius: 12px;
  padding: 10px 12px;
  border-left: 3px solid var(--col-resolved, #34d399);
  cursor: pointer;
}
.agenda-item--risk { border-left-color: var(--col-progress, #fbbf24); }
.agenda-item--breached { border-left-color: var(--prio-high, #ef4444); }
.agenda-item__main { min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.agenda-item__num { font-size: 0.72rem; color: var(--card-hint); }
.agenda-item__subject {
  font-size: 0.9rem;
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 60vw;
}
.agenda-item__meta { font-size: 0.74rem; color: var(--card-hint); }
.agenda-item__side { display: flex; align-items: center; gap: 8px; flex-shrink: 0; }
.agenda-item__due { font-size: 0.76rem; color: var(--card-hint); text-align: right; }
.agenda-item__ics {
  border: none;
  background: rgba(127, 127, 127, 0.12);
  border-radius: 8px;
  padding: 4px 6px;
  cursor: pointer;
  font-size: 0.95rem;
  line-height: 1;
}
.agenda-group--overdue .agenda-item__due { color: var(--prio-high, #ef4444); font-weight: 600; }

/* N-F001: acciones en lote */
.bulk-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  background: var(--card-bg);
  color: var(--card-text);
  border-radius: 12px;
  padding: 8px 12px;
  margin: 8px 4px;
}
/* `display: flex` gana al `display: none` del user-agent, así que sin esto el
   atributo `hidden` que pone bulk.js no ocultaría nada (misma trampa que el
   panel de notificaciones del bloque H). */
.bulk-bar[hidden] { display: none; }
.bulk-bar__count { font-size: 0.85rem; font-weight: 600; }
.bulk-bar__actions { display: flex; gap: 6px; flex-wrap: wrap; }
.bulk-bar__actions .btn-sm[disabled] { opacity: 0.45; pointer-events: none; }
#bulkToggle.is-active { color: var(--button-color, #83243F); font-weight: 700; }
.ticket-card__check {
  width: 18px;
  height: 18px;
  border-radius: 5px;
  border: 2px solid var(--card-hint, #A79AA0);
  display: inline-block;
  flex-shrink: 0;
  margin-right: 6px;
  position: relative;
}
.ticket-card--selectable { cursor: pointer; }
.ticket-card.is-selected {
  outline: 2px solid var(--button-color, #83243F);
  outline-offset: 1px;
}
.ticket-card.is-selected .ticket-card__check {
  background: var(--button-color, #83243F);
  border-color: var(--button-color, #83243F);
}
.ticket-card.is-selected .ticket-card__check::after {
  content: "✓";
  position: absolute;
  inset: 0;
  color: #fff;
  font-size: 0.7rem;
  line-height: 14px;
  text-align: center;
}

/* N-F002: dictado por voz */
.note-form__actions { display: flex; gap: 8px; align-items: center; justify-content: flex-end; }
#noteVoiceBtn.is-recording {
  color: var(--prio-high, #ef4444);
  font-weight: 700;
  animation: voice-pulse 1.2s ease-in-out infinite;
}
@keyframes voice-pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.45; }
}

/* === Bloque R — Tablero a pantalla completa en tablet y escritorio === */
@media (min-width: 721px) {
  body {
    overflow: hidden; /* La página no scrollea */
    /* La regla base es `min-height`, que deja crecer el body por debajo del
       viewport. Con `overflow: hidden` esa parte no se puede alcanzar de
       ninguna manera: las columnas se estiraban con su contenido y las
       tarjetas de abajo quedaban fuera, sin scroll que las trajera. Con
       `height` la cadena flex queda acotada y el scroll pasa a vivir dentro de
       cada columna, que es como se comporta un tablero Trello. */
    height: var(--app-vh, 100dvh);
    min-height: 0;
    padding: max(12px, env(safe-area-inset-top)) max(12px, env(safe-area-inset-right)) max(12px, env(safe-area-inset-bottom)) max(12px, env(safe-area-inset-left));
  }
  
  #app {
    max-width: none;
    padding: 0 16px;
  }
  
  .kanban-board {
    /* Quitar scroll-snap en escritorio/tablet porque se ve todo a la vez */
    scroll-snap-type: none;
    grid-template-columns: repeat(5, minmax(0, 1fr));
    overflow-x: hidden;
    min-height: 0;
  }
  
  .kanban-column {
    /* Cada columna coge la altura disponible, nunca más: el `100%` es el de la
       fila del grid, que ya está acotada por el body. */
    max-height: 100%;
    min-width: 0;
    min-height: 0;
  }

  .kanban-column__cards {
    min-height: 0;
    /* Barra fina pero visible: en escritorio es la única pista de que la
       columna tiene más tickets debajo. */
    scrollbar-width: thin;
    overscroll-behavior: contain;
  }

  /* Con el body acotado, todo lo que no sea el tablero necesita su propio
     scroll o se corta por abajo sin remedio. La agenda faltaba incluso en la
     regla de móvil. */
  #viewAnalytics, #viewClients, #viewCreate, #viewAgenda {
    overflow-y: auto;
    min-height: 0;
  }

  .kanban-column__cards::-webkit-scrollbar { width: 8px; }
  .kanban-column__cards::-webkit-scrollbar-thumb {
    background: var(--glass-border);
    border-radius: 999px;
  }
}

@media (min-width: 900px) {
  #app {
    padding: 0 24px;
  }
}

/* === Bloque Q — cambio de fase desde la tarjeta === */

/* Q-F001: control de fase siguiente, arriba a la derecha de `.ticket-card__meta`.
   En la última fase se muestra desactivado (aria-disabled), nunca oculto, para
   que la tarjeta no cambie de forma según la columna. */
.phase-next {
  margin-left: auto;
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 34px;
  min-height: 30px;
  padding: 2px 8px;
  border: 1px solid var(--glass-border);
  border-radius: 8px;
  background: transparent;
  color: var(--link-color);
  font-size: 1.05rem;
  font-weight: 700;
  line-height: 1;
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
}

.phase-next:not([aria-disabled="true"]):active { background: var(--glass-border); }

.phase-next[aria-disabled="true"] {
  opacity: 0.35;
  cursor: default;
}

/* Q-F002: menú anclado a la tarjeta. Es fijo y lo clampa el JS al viewport:
   con cinco fases es largo y en móvil no puede tapar la tarjeta ni salirse.
   Vale para todas las anchuras, así que no necesita media query. */
.phase-menu {
  position: fixed;
  z-index: 1400;
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 190px;
  max-width: min(260px, 92vw);
  max-height: 60vh;
  overflow-y: auto;
  padding: 6px;
  background: var(--card-bg);
  color: var(--card-text);
  border: 1px solid var(--glass-border);
  border-radius: 12px;
  box-shadow: 0 12px 32px rgba(0, 0, 0, 0.45);
  -webkit-overflow-scrolling: touch;
}

.phase-menu__item {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  min-height: 40px;
  padding: 8px 12px;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: var(--card-text);
  font-family: 'Inter', sans-serif;
  font-size: 0.88rem;
  text-align: left;
  cursor: pointer;
}

.phase-menu__item:focus-visible,
.phase-menu__item:active {
  background: var(--glass-border);
  outline: none;
}

.phase-menu__item.is-current {
  font-weight: 700;
  color: var(--link-color);
}

.phase-menu__item--block[aria-pressed="true"] {
  color: #F6C6C6;
  font-weight: 600;
}

.phase-menu__sep {
  height: 1px;
  margin: 4px 6px;
  background: var(--glass-border);
}

.phase-menu__reason {
  display: flex;
  gap: 6px;
  padding: 4px;
}

.phase-menu__reason[hidden] { display: none; }

.phase-menu__reason input {
  flex: 1;
  min-width: 0;
  padding: 8px 10px;
  border: 1px solid var(--glass-border);
  border-radius: 8px;
  background: rgba(15, 23, 42, 0.35);
  color: var(--card-text);
  font-family: 'Inter', sans-serif;
  font-size: 0.85rem;
}

.phase-menu__reason-ok {
  flex-shrink: 0;
  padding: 8px 12px;
  border: none;
  border-radius: 8px;
  background: var(--button-color);
  color: var(--button-text-color);
  font-family: 'Inter', sans-serif;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
}

/* Q-F003: acción del toast («Deshacer», «Avanzar»). */
.toast__action {
  margin-left: 12px;
  padding: 6px 12px;
  min-height: 32px;
  border: 1px solid currentColor;
  border-radius: 999px;
  background: transparent;
  color: inherit;
  font-family: 'Inter', sans-serif;
  font-size: 0.85rem;
  font-weight: 700;
  cursor: pointer;
}

/* === Bloque X — X-F002: chevron de retroceso, homólogo del de avance === */

/* Mismo tamaño y forma que .phase-next, a su izquierda y apuntando al revés.
   Va primero en el HTML y es quien lleva el margin-left:auto, así el par
   queda pegado al borde derecho de `.ticket-card__meta` con los 8px de gap
   del flex como separación táctil: dos objetivos de 34px sin apretarse, y el
   asunto vive en su propia fila, así que no se lo comen. */
.phase-prev {
  margin-left: auto;
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 34px;
  min-height: 30px;
  padding: 2px 8px;
  border: 1px solid var(--glass-border);
  border-radius: 8px;
  background: transparent;
  color: var(--link-color);
  font-size: 1.05rem;
  font-weight: 700;
  line-height: 1;
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
}

/* Con el par juntos, el auto lo lleva el de retroceso: si el de avance lo
   conservara, el espacio libre se repartiría entre ambos y se separarían. */
.phase-prev + .phase-next { margin-left: 0; }

.phase-prev:not([aria-disabled="true"]):active { background: var(--glass-border); }

.phase-prev[aria-disabled="true"] {
  opacity: 0.35;
  cursor: default;
}